Commercial Customer Service Treasury Management Support Banker
Company: INSPYR Solutions
Location: Monterey Park
Posted on: May 28, 2023
|
|
Job Description:
Title: Commercial Customer Service Treasury Management Support
BankerLocation: HYBRID Los Angeles, California 90071 or Monterey
Park 91755Duration: Contract/Contract to HireCompensation:
$25-28/Hour W2 ONLYWork Requirements: US Citizen, GC Holder, or
Authorized to work in the US W2 ONLYIf interested, please send your
resume to Cindy Tran at cptran@inspyrsolutions.com!Job
Description:The Commercial Customer Service Treasury Management
Support Banker is the primary contact for commercial banking
customers utilizing the bank's Treasury Management platforms.
Maintains and expands the relationship with customers by providing
overall customer support services. Works proactively to identify
potential problems, compliance issues, and to maximize client
satisfaction and encourage expansion of the relationship.
Identifies products and services that meet customer's needs.
Develops working knowledge of assigned area and accounts through
frequent client contact and execution of standard departmental
procedures. Ability to support customers in navigating Treasury
Management products inclusive of all on-line platforms.Job Duties:
Service customers phone and email inquiries. Assist customers in
navigating on-line platforms and all Treasury Management products
utilizing the Banks servicing tools such as emulation and
co-browse. Maintain appropriate technical understanding of bank
systems. Regularly attend trainings to support/expend knowledge
base. Oversees the implementation, integration, effectiveness, and
adherence to the change management process. Assesses the impact,
cost benefit and risk of proposed changes. Coordinates the change
planning and implementation process. Manages implementation of
end-to-end large scale application changes. Maintains continuous
communications with stakeholders, IT, and business teams. Consults
on large scale and complex change management program across the
organization. Integrates change management process with other
service management functions. Provides day-to-day supervision of
the change team, ensuring high levels of system/service
availability of all systems.Skillset / Experience: Associate
degree, or equivalent work experience Three to five years of
experience in financial services industry Excellent verbal,
written, and interpersonal communication skills Outstanding
customer service and problem resolution skills Proficient computer
skills, especially Microsoft office applications Experience with
department-specific systems Advanced knowledge of departmental and
bank products and services Technical support and/or co browse
skills Preferred understanding of digital capabilities with
experience in Information Technology environment Knowledge of
Treasury Management Products/Services with preferred experience
with GTM and
Operations#IND-ITPDN-99091332-e702-4242-945f-de189b079560
Keywords: INSPYR Solutions, Monterey Park , Commercial Customer Service Treasury Management Support Banker, Accounting, Auditing , Monterey Park, California
Click
here to apply!
|