Commercial Customer Service Treasury Management Support Banker

Company: INSPYR Solutions
Location: Monterey Park
Posted on: May 28, 2023

Job Description:

Title: Commercial Customer Service Treasury Management Support BankerLocation: HYBRID Los Angeles, California 90071 or Monterey Park 91755Duration: Contract/Contract to HireCompensation: $25-28/Hour W2 ONLYWork Requirements: US Citizen, GC Holder, or Authorized to work in the US W2 ONLYIf interested, please send your resume to Cindy Tran at cptran@inspyrsolutions.com!Job Description:The Commercial Customer Service Treasury Management Support Banker is the primary contact for commercial banking customers utilizing the bank's Treasury Management platforms. Maintains and expands the relationship with customers by providing overall customer support services. Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship. Identifies products and services that meet customer's needs. Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures. Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.Job Duties: Service customers phone and email inquiries. Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Banks servicing tools such as emulation and co-browse. Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base. Oversees the implementation, integration, effectiveness, and adherence to the change management process. Assesses the impact, cost benefit and risk of proposed changes. Coordinates the change planning and implementation process. Manages implementation of end-to-end large scale application changes. Maintains continuous communications with stakeholders, IT, and business teams. Consults on large scale and complex change management program across the organization. Integrates change management process with other service management functions. Provides day-to-day supervision of the change team, ensuring high levels of system/service availability of all systems.Skillset / Experience: Associate degree, or equivalent work experience Three to five years of experience in financial services industry Excellent verbal, written, and interpersonal communication skills Outstanding customer service and problem resolution skills Proficient computer skills, especially Microsoft office applications Experience with department-specific systems Advanced knowledge of departmental and bank products and services Technical support and/or co browse skills Preferred understanding of digital capabilities with experience in Information Technology environment Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations#IND-ITPDN-99091332-e702-4242-945f-de189b079560

Keywords: INSPYR Solutions, Monterey Park , Commercial Customer Service Treasury Management Support Banker, Accounting, Auditing , Monterey Park, California