Patient Services Representative
Company: Neighborhood Healthcare
Location: Escondido
Posted on: April 1, 2026
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Job Description:
About Us Community health is about more than just vaccines and
checkups. It’s about giving people the resources they need to live
their best lives. At Neighborhood, this is our vision. A community
where everyone is healthy and happy. We’re with you every step of
the way, with the care you need for each of life’s chapters. At
Neighborhood, we are Better Together. As a private, non-profit
501(C) (3) community health organization, we serve over 500,000
medical, dental, and behavioral health visits from more than 96k
people annually. We do this in pursuit of our mission to improve
the health and happiness of the communities we serve by providing
quality care to all, regardless of situation or circumstance. We
have been doing this since 1969 and it is our employees that make
this mission a reality. Regardless of the role, our team focuses on
being compassionate, having integrity, being professional, always
collaborating, and consistently going above and beyond. If that
sounds like an organization you want to be a part of, we would love
to have you. The Patient Services Representative (PSR) works to
support the mission and vision of Neighborhood Healthcare by
supporting clinics with front office tasks. The PSR’s primary roles
are to directs incoming calls to ensure they are transferred to the
appropriate contact within the clinic and assist patients with
scheduling and re-scheduling healthcare appointments.
RESPONSIBILITIES Direct Patient Care Assesses incoming phone calls
to determine the correct course of action based on customer's
information and needs Corresponds with patients, salespeople, and
visitors in an accurate, expeditious, courteous, and competent
manner via in-person, telephone, and/or mail Conducts appointment
reminder calls to all patients; including noted documents required
for their visit Impacts patient experience by demonstrating
courteous and helpful behavior and a commitment to accuracy
Provider and Team Support Generates daily lists of scheduled
appointments for the clinic Shares accountability for overall
patient health outcomes by working in coordination with care teams
Operates to instill confidence in our care and facilities to
patients, fellow employees, and other stakeholders Clinical
Administration Schedules appointments and enter all required data
into electronic scheduler Tracks and records filled and cancelled
appointments Prepares patient charts prior to their appointments
Verifies patient appointments and arrival time at registration
Receives and records patient payments in computer and ledger for
services received Verifies patient records are up to date and
accurate; makes appropriate changes in computer system, as needed
Completes ongoing/annual training for position compliance
EDUCATION/EXPERIENCE High school diploma/GED required One year
customer service experience required; in a healthcare setting
preferred Experience working with electronic medical records and
multi-phone lines preferred Bilingual (English/Spanish) highly
preferred ADDITIONAL QUALIFICATIONS (Knowledge, Skills and
Abilities) Excellent verbal and written communication skills,
including superior composition, typing and proofreading skills
Ability to interpret a variety of instructions in written, oral,
diagram, or schedule form Knowledgeable about and experience with
customer service etiquette and protocols Ability to interact
effectively with clinic personnel, patients, and diverse
populations Ability to successfully manage multiple tasks
simultaneously Excellent planning and organizational ability
Ability to use computer programs, such as spreadsheets and
databases Ability to work as part of a team as well as
independently Ability to work with highly confidential information
in a professional and ethical manner Physical Requirements Ability
to lift/carry 20 lbs/weight Ability to stand for long periods of
time Pay range: $22.88 - $32.03 per hour, depending on experience.
Compensation Disclosure: The posted salary range reflects the
designated pay grade for this position. While this range represents
the broader classification of the role, actual compensation will be
based on several factors, including but not limited to: the
candidate’s overall knowledge, skills, and experience, market data
and industry benchmarks, internal equity within the organization,
Budgetary considerations and organizational needs. As a result,
placement within the range is not guaranteed, and the full pay
grade range may not be utilized.
Keywords: Neighborhood Healthcare, Monterey Park , Patient Services Representative, Administration, Clerical , Escondido, California
