Area Manager, Retail Stores
Company: SPECTRUM
Location: Monterey Park
Posted on: May 11, 2022
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Job Description:
JOB SUMMARY
The Spectrum Area Manager is responsible for building a highly
successful sales, retention and customer care culture inside their
store. Actively and consistently supports efforts of their teams to
engage customers in a retail environment and drive the sale of
Spectrum product and services. Consistently demonstrates solid
leadership and coaching skills to create a motivated work
environment where employees can excel.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Leads an Assistant Manager and team of sales professionals,
motivating and engaging them to meet and exceed their sales goals
and customer care metrics, while delivering a clean, organized and
fully operational retail experience for all customers and
employees.
Ensures sales teams are retaining customers through positive
customer relationship building, diffusing customer escalations,
utilizing effective listening skills and probing techniques to
overcome objections and save/upgrade customers.
Ensures their store meet Spectrum brand and merchandising
expectations and that a thriving culture of customer care exists at
their store locations.
Responsible for new product and merchandising launches within their
scope of responsibility.
Utilizes effective assessment skills to continually inspect
everything from the sales behaviors to the product knowledge of
their assistant manager and sales teams and partners with
leadership on change efforts as needed.
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
satisfaction.
Provides subject matter expertise on all store functions, including
the Spectrum Store Customer Experience (SSCE), Spectrum products,
pricing plans, promotions, service features and visual standards,
as well as those of competitors.
Consistently meets or exceeds operational and expense management
standards, including store appearance, inventory and appropriate
levels of staffing, while minimizing or eliminating losses to the
company in their location.
In partnership with Area Manager, builds employee engagement and a
high performing team by recruiting, training and retaining the best
talent within their span of control.
Provides coaching, feedback and directions to their teams to
empower them to achieve their key performance metrics through
multiple forums; one-on-ones, team huddles and department
meetings.
Creates an environment of continuous learning, role playing and
development where employees are able to enhance their skills and
maximize their potential and success through coaching, training,
and objective performance management, including the progressive
discipline process.
Maintains solid working relationships with leadership, the
operations team and peers, working as a team to build a culture of
success.
Implements and enforces cash management policy, work order controls
and completing timely audits of their Spectrum store.
Provides guidance, monitors and manages strict enforcement of all
company policies and procedures, including active participation in
Charter's EEO program.
Evaluates and analyzes the impact of business events on their
Spectrum Store activity, responds accordingly and provides
leadership with frequent updates on key events.
Assists with Area Manager functions and performs other duties as
requested by management necessary.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Education
Bachelor's Degree or equivalent work experience
Related Work Experience
Management experience; 3-5 years
Telecommunications/wireless experience; 1-3 years
Sales/Customer Service experience; 5-7 years
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to make qualitative judgments
Experience in implementing sales training and employee development
programs
Knowledge of identifying trends, risks and communicating those to
leadership
WORKING CONDITIONS
Retail environment
Exposure to moderate noise level
Work hours and travel to multiple locations as business needs
dictate
Handle a physically demanding job, lifting up to 35 jobs
Stand for prolonged periods of time
Professional attire and appearance
PHYSICAL AND MENTAL REQUIREMENTS
Mental Requirements
Ability to communicate with employees, customers and suppliers, in
person, on the phone and by written communication in a clear,
straight-forward and professional manner
Detail oriented and a good problem solver
Ability to prioritize, organize effectively and work
independently
Knowledge and ability to use computer and software applications
#LI-JG SRL513 309091 309091BR
Keywords: SPECTRUM, Monterey Park , Area Manager, Retail Stores, Executive , Monterey Park, California
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