Data Analysis & Risk Management - Business Analyst Senior Business Analyst Senior

Company: Talent Software Services, Inc.
Location: Monterey Park
Posted on: June 14, 2022

Job Description:

Job DescriptionJob Description: Provides complex analytical support through the analysis and interpretation of data in support of cross-functional business operations. Build business cases for new business initiatives. Defines complex business requirements and provides analysis toward operational efficiency. Identifies opportunities for improvement in operational performance and notifies management of issues and problems requiring immediate attention. Works cross-functionally in analyzing, designing and developing business solutions. Provides support for projects, establishes work plans and timelines; coordinates with internal and external sources. Make presentations to various levels of management. Works under limited supervision, using established procedures. Subject matter experts for the administration of Genesys Multicloud CX as it pertains to user onboarding and WFM configuration of queues, divisions, and attributes to ensure proper real time management and reporting of call center metrics. Requires a bachelors degree or equivalent experience Requires at least 5 years of prior relevant experience Prior experience and in-depth understanding of Genesys Cloud CX and adjacent technologies (IVR, WFO, AI, SIP, WebRTC, etc) Functional knowledge of contact center operations inclusive of interaction handling, WFM, performance management, and reporting (e.g. previous positions as WFM planner, forecaster or scheduler) Excellent written and verbal communication skills Ability to work with technical teams to achieve product integration deliverables Highly skilled in presenting to both technical and non-technical audiences

Keywords: Talent Software Services, Inc., Monterey Park , Data Analysis & Risk Management - Business Analyst Senior Business Analyst Senior, Executive , Monterey Park, California