Implementation Manager

Company: MUFG Union Bank
Location: Monterey Park
Posted on: June 14, 2022

Job Description:

Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, were 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the worlds most trusted financial group, its part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.Responsible for managing a team of Implementation Associates who implement Treasury Management suite of products and services. This is the lead team known to be best in class provider of onboarding and implementation services. We deliver excellent customer experiences through a disciplined approach and customer touch points, meet and exceed Service Level Agreements (SLA's) established for partners and customer delivery.Major Responsibilities

• Manage new account onboarding, Treasury product onboarding & implementation to provide excellent customer experience.
• Manage the activities within the Client Onboarding and/or Treasury Management Implementation group to ensure quality delivery of new accounts and products to the Bank's customers including tracking and reporting, utilizing tracking and performance metrics to ensure quality and meeting or exceeding client expectations and established Service Levels.
• Develop and implement strategies to improve and re-engineer processes to increase cost efficiencies and improve the client experience through the onboarding process for new accounts and Treasury Management products, delivery times to market, and improve SLA's.
• Coach, counsel and develop staff i.e. hire and train staff; prepare and conduct performance appraisals, prepare and implement new and updated policies and procedures.
• Ensure entire operation is compliant to all bank policies and regulations.
• Ensure that staff efforts are integrated and aligned with TBA market objectives, product development and management, client experience activities and objectives.
• Ensure that staff is knowledgeable about current onboarding and treasury management strategies, treasury management product features and benefits, and technical developments.
• Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures.
• Actively participate in any required corporate and business line Compliance Training and strategic initiatives.Qualifications
  • Approximately ten years direct experience in managing Client Delivery and support staff, or equivalent combination of education and experience.
  • BA degree desired.
  • Thorough knowledge of Treasury Management product lines, operations, and services; good knowledge of banking.
  • Strong ability to manage performance, accountability and quality control to deliver customer excellence.
  • Must be capable of handling multiple complex problems and business line initiatives.
  • Extremely effective at collaboration and leveraging resources.
  • Must be a self-starter and have the ability to work independently.
  • Must have the perspective and analytical acumen to create innovative solutions to tough problems and the motivation and drive to meet continual new challenges.
  • Ability to work independently to make recommendations, and implement upon approval.
  • Proven ability to organize and coordinate multiple work assignments.
  • Project management and professional human relationship skills are essential.
  • Outstanding communications skills: ability to make presentations to all levels of bank management, ability to represent the Bank in internal and external speaking engagements.
  • Excellent verbal and written skills required.
  • Professionalism to interact effectively with all levels of Bank Management and a diverse base of customers is required.#LI-HybridThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individuals associates or relatives that is protected under applicable federal, state, or local law.Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.#LI-Hybrid

Keywords: MUFG Union Bank, Monterey Park , Implementation Manager, Executive , Monterey Park, California