Assistant vice president client service officer
Company: MUFG (DBA)
Location: Monterey Park
Posted on: June 24, 2022
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Job Description:
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group
(MUFG), the 5th largest financial group in the world. Across the
globe, we're 180,000 colleagues, striving to make a difference for
every client, organization, and community we serve. We stand for
our values, building long-term relationships, serving society, and
fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's
part of our culture to put people first, listen to new and diverse
ideas and collaborate toward greater innovation, speed and agility.
This means investing in talent, technologies, and tools that
empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful
impact is rewarded.
This is a hybrid position. There are flexible work from home
options available. A member of our recruitment team will discuss
the options with you in more detail.
We're seeking a Client Service Officer to act as the point of
contact for Transaction Banking's top external and internal
customers. You will receive inquiries from customers in need of
information, service assistance, and problem resolution.
Responsibilities: - Work with target clients and internal service
partners to advocate client needs and solutions. - Use product
knowledge to resolve challenging client issues and conduct root
cause analysis. - Act as a dedicated client service support and
handle complex transaction queries. - Identify ways to streamline
workflows to mitigate risk. - Build and maintain client profiles
and execute annual client service plan. - Participate in client
pitch meetings to provide insight into our service model and
develop the client relationship. - Ensure risk/compliance
guidelines are followed at all times. - Understand the client
impact of new/changing regulatory and industry requirements and
will adapt associated process & procedures to address. - Further a
culture of risk and compliance discipline. The right candidate will
have: - 5+ years experience in financial services/banking with a
client service/operations background - Experience in Treasury
Management and working at a call center - Excellent communication,
customer service, and problem-solving skills - Strong analytical
skills and excellent interpersonal skills - Strong technical
knowledge in a functional area, including applicable legal,
regulatory and accounting issues - Strong written and verbal
communications. - Flexibility and willingness to work extra hours
when needed - Bachelor's degree
The above statements are intended to describe the general nature
and level of work being performed. They are not intended to be
construed as an exhaustive list of all responsibilities duties and
skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer
and committed to leveraging the diverse backgrounds, perspectives
and experience of our workforce to create opportunities for our
colleagues and our business. We do not discriminate on the basis of
race, color, national origin, religion, gender expression, gender
identity, sex, age, ancestry, marital status, protected veteran and
military status, disability, medical condition, sexual orientation,
genetic information, or any other status of an individual or that
individual's associates or relatives that is protected under
applicable federal, state, or local law.
Some MUFG roles require that individuals be fully vaccinated
against COVID-19, subject to exemptions for medical or religious
reasons, as well as any other reason required by applicable law or
order. Should you be selected for an interview, your recruiter will
provide additional information.
#LI-Hybrid
Keywords: MUFG (DBA), Monterey Park , Assistant vice president client service officer, Executive , Monterey Park, California
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