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Proctor Manager, Testing Services

Company: West Coast University
Location: Monterey Park
Posted on: November 18, 2022

Job Description:

The Manager of Testing Services oversees the administration of paper/pencil and computer-based quizzes, tests, and exams for students of West Coast University while maintaining professionalism. Ensures continuous compliance with established testing policies, laws, regulations, operating procedures, and University and accreditation standards . Regularly communicates with management regarding test administration, facilities, and allegations of academic dishonesty. Responsibilities include but are not limited to: new hire and ongoing proctor training; test applicants/candidates and current students for all programs and campuses; make recommendations on areas of improvement; and assist with trend analysis in order to make recommendations for improvements on an ongoing basis. Manages proctor scheduling and proctoring practices, policies, and procedures to ensure test integrity with all proctors.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Manages day-to-day activities related to proctor operations including scheduling and timekeeping.
  • Manages proctors to perform against objectives. Reviews workload and analyzes staffing requirements. Assists with interviewing, selection, training, counseling, and evaluation of staff to ensure effective support. Reviews the efforts of staff and provides direction where needed, ensuring timely completion in accordance with objectives.
  • Coordinates and monitors proctor compliance with university and testing agency parameters, rules, regulations, and requirements.
  • Collaborates with Campus Director of Student Affairs to provide training and guidance through coaching and developmental workshops for new and existing proctors.
  • Ensures comprehensive proctor training for the use of testing agency resources and requirements.

    KNOWLEDGE/EXPERIENCE:
    • Two years of basic test administration experience
    • Testing or related field preferred.
    • Experience with MS Office.
    • Knowledge and use of computer work station and peripheral equipment as well as software applications.
    • Experience with basic office/clerical recordkeeping/filing techniques/procedures. EDUCATION:
      • Bachelor's Degree in Business Administration or related field supplemented by coursework in Statistics ABOUT US

        Our benefited faculty and associates are offered a comprehensive benefit package including:
        • Health & Wellness
        • Financial & Retirement
        • Family & Parenting
        • Vacation & Time Off
        • Perks & Discount
        • Professional Development West Coast University is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically-diverse population.

          Campus: WCU Anaheim
          Function: Management

Keywords: West Coast University, Monterey Park , Proctor Manager, Testing Services, Executive , Monterey Park, California

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