Senior Managing Director, IFM Regional Lead
Company: Cushman & Wakefield
Location: Costa Mesa
Posted on: May 7, 2024
Job Description:
Job TitleSenior Managing Director, IFM Regional LeadJob
Description SummaryThe IFM Regional Leader will be a critical role
reporting directly to the Americas Leader of IFM. This individual
will be a dynamic leader who thrives in a matrix environment,
welcomes new challenges and is passionate about delivering the best
innovative services to our clients. He/she will have IFM oversight
of an America's region, ensuring operational excellence and
exceeding our clients' expectations. This individual will provide
the necessary leadership and support to the Account and Solutions
teams with managing all aspects of the account evolution including,
but not limited to, new client solutions, expansion
(geography/scope), service levels, contract renewals, team
development, innovation and best practices.Job Description
- Oversee and develop the IFM regional operations program in
partnership with internal SME's that includes EHS, building
operations, grounds management, amenity services, sustainability,
energy management, plant operations, playbooks, and scopes of work;
projects aligned nationally and globally.
- Demonstrates a Client-Driven approach by marshalling the firm's
resources across all core capabilities and corporate functions to
ensure superior service to both internal and external clients
- Develops new facility management business opportunities with an
emphasis on strategically identified target clients
- Work in conjunction with Regional Account Management Leads and
large client account managers to monitor client requirements and
manage the deployment of resources within the Global Occupier
Services Portfolio Services client dedicated / portfolio
teams.
- Facilitate collaboration across clients and markets, leveraging
IFM management.
- Program manage IFM product and process initiatives from
inception to implementation.
- Partner with Executive, Regional, Account, and Solutions
Development Leaders to identify opportunities to provide value
added solutions for Occupier clients. Demonstrates a Client-Driven
approach by marshaling the appropriate resources across all core
capabilities and corporate functions to ensure superior service to
clients.
- Proactively identify and pursue the addition of IFM Services
into C&W relationships where they are not a part of contracted
services.
- Proactively monitor profitability, KPIs and metrics for IFM
assignments and ensure appropriate utilization of resources and
talent.
- Responsible for achieving IFM platform operational business
goals and objectives.
- Ensure overall framework for standardization of service
delivery and service solutions across accounts and regions actively
involving the use of SME's to bring best practices to our
clients.
- Provides leadership to ensure continued operational controls,
reporting procedures, and systems to effectively ensure execution
(including account transition and transformations) and operating
efficiency for current and future growth.
- Provide input and guidance regarding contract terms including
SLA's and KPI's
- Ensuring a high level of client satisfaction, establishing and
managing the service delivery teams, delivering key IFM initiatives
and well as ensuring consistency in processes, reporting and
operational FM delivery.
- Support new account transitions and implement IFM programs on
new client accounts
- Establish a strategy and requirements for business
intelligence, reporting, and data management for IFM including
developing performance measurements for internal benchmarking and
identify industry data to leverage for external benchmarking
- Collaborate with the Enterprise Client Solutions and Portfolio
Services group to build new client relationships, look for
opportunities to expand/cross-sell current relationships and ensure
we are identifying the best facility management solutions for our
clients.
- Work with other Regional IFM Leads to ensure a high and
consistent level of quality of service to all clientsCushman &
Wakefield also provides eligible employees with an opportunity to
enroll in a variety of benefit programs, generally including
health, vision, and dental insurance, flexible spending accounts,
health savings accounts, retirement savings plans, life, and
disability insurance programs, and paid and unpaid time away from
work. In addition to a comprehensive benefits package, Cushman and
Wakefield provide eligible employees with competitive pay, which
may vary depending on eligibility factors such as geographic
location, date of hire, total hours worked, job type, business
line, and applicability of collective bargaining agreements.The
compensation that will be offered to the successful candidate will
depend on factors such as whether the position is covered by a
collective bargaining agreement, the geographic area in which the
work will be performed, market pay rates in that area, and the
candidate's experience and qualifications.The company will not pay
less than minimum wage for this role.The compensation for the
position is: $173,400.00 - $204,000.00Cushman & Wakefield provides
equal employment opportunity. Discrimination of any type will not
be tolerated. Cushman & Wakefield is an Equal Opportunity /
Affirmative Action employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, sexual orientation, gender
identity, disability, protected veteran status or any other
characteristic protected by state, federal, or local law.In
compliance with the Americans with Disabilities Act Amendments Act
(ADAAA), if you have a disability and would like to request an
accommodation in order to apply for a position at Cushman &
Wakefield, please call the ADA line at 1-888-365-5406 or email.
Please refer to the job title and job location when you contact
us.
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Keywords: Cushman & Wakefield, Monterey Park , Senior Managing Director, IFM Regional Lead, Executive , Costa Mesa, California
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