Intake Specialist

Company: Volunteers of America Los Angeles
Location: West Covina
Posted on: April 1, 2026

Job Description:

About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans? services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. PAY RATE: $17.76 - $18.69 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. JOB SUMMARY AND PURPOSE The Intake Specialist is the initial contact with the potential client seeking supportive services. This position is responsible for intake processes including intake assessments, roster reporting, bed management, potential exit reporting while remaining in compliance with ethical standards of care, including HIPAA, supporting clinical efforts through use of motivational interviewing, de-escalation, and crisis intervention techniques. DUTIES AND RESPONSIBILITIES Completes intake and assessments on all new participants. Monitors status of bed availability Greets clients, guests, and visitors; assigns client to a case manager, and directs clients to appropriate support staff. Assists clients with obtaining case management, benefits and Worksource services as well as other shelter services; assists with necessary paperwork. Responsible for keeping records of incoming clients in logs and HMIS system, maintaining client file confidentiality. Assists clients with clothing needs; distributes meals and meal tickets to clients. Prepares and generates daily reports; analyzes data and prepares special reports as needed. ESSENTIAL DUTIES: Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment. Intake and Assessment, monitors bed availability, conducts intake, refers clients to appropriate staff Assists case management efforts Data entry and report generation Other duties as required and is subject to change at any time. Assisting clients dress for job seeking, meal distribution MANDATED REPORTER As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. Qualifications REQUIREMENTS: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications. Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges. EDUCATION: High School Diploma or GED EXPERIENCE: One year experience as an Intake Worker, or related social services work. PREFERRED QUALIFICATIONS: Associates Degree in social services related discipline. Experience serving the homeless, or providing service to Veterans. US Armed Forces Veteran Familiarity with HMIS Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Keywords: Volunteers of America Los Angeles, Monterey Park , Intake Specialist, Healthcare , West Covina, California