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CSR / Call Center Representative

Company: Monkey Wrench Plumbing
Location: Monterey Park
Posted on: May 3, 2021

Job Description:

Monkey Wrench Plumbing of Los Angeles, CA is actively seeking a full-time CSR / Call Center Representative to join our office team. In this dynamic role, you will help fill our service call boards while providing exceptional customer care.

This CSR / Call Center Representative offers a highly competitive pay, based on experience! We truly believe that our employees are the lifeblood of our company and lead to our overall success, so we are glad to provide robust benefits that include paid sick time, paid holidays, paid vacation, and health, dental, and vision insurance. As a new employee you will appreciate company-paid training and get a kick out of fun company events! We have a positive, flexible work environment. Can you provide great customer service over the phone? Are you looking for an exciting office position in customer service? If so, apply today!


At Monkey Wrench Plumbing, we're proud of our reputation as the number one plumbing company. Our team handles residential plumbing from routine to complex repairs. Over the years, we've worked hard to get to where we are, and we are still committed to providing a variety of exceptional plumbing services to the greater Los Angeles area.

We would not be as successful as we are if it wasn't for our professional and talented team. We believe that in order to create a successful business, we need to ensure that our team is thriving. Along with a generous benefits package, we also offer excellent perks such as providing the opportunity to attend training and events, team support with management that cares, and career opportunities with a company that promotes from within. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Monkey Wrench Plumbing.


As a CSR / Call Center Representative you arrive at the office each day ready to use your top-notch customer service skills. You get to spend the majority of your time on phone calls in order to book service appointments and to meet customer service needs.

With each phone call you take and make, you are sure to provide excellent customer service from start to finish. You use your active listening skills to lend an empathetic ear to each client you talk to on the phone. You find great fulfillment meeting or exceeding our customers' expectations!


  • Call center experience of 2+ years
  • Can pass a background check and drug test
  • Capable of sitting for long periods of time

Experience in the plumbing/electrical/HVAC industry is a plus! Are you a customer service rockstar? Do you have a passion for helping people and meeting their needs? Do you have a positive attitude? Are you an articulate, confident, and conscientious communicator? Are you a trainable and coachable learner? If so, you may be the perfect CSR / Call Center Representative!


In this dynamic CSR / Call Center Representative role, you can expect to work Monday - Friday from 9 am to 6 pm.


If you have great customer service skills and feel that you would be right for this office position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Location: 90004

Keywords: Monkey Wrench Plumbing, Monterey Park , CSR / Call Center Representative, Other , Monterey Park, California

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