Delivery Operations Specialist - Mandarin Speaking

Company: Hungrypanda
Location: Monterey Park
Posted on: June 19, 2022

Job Description:

Job DescriptionAbout HungryPandaHeadquartered in London, the UK, HungryPanda is a specialist food delivery platform to providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.With its business footprint in more than 60 major cities across the UK, France, Australia, New Zealand, the US, Canada, and so on. HungryPanda is the global leader in delivering Chinese food and groceries with extensive market coverage, highest user traffic as well as annual transaction volumes.The company has more than 1000 employees. We're expecting hardworking and creative members to join our team to promote the rapid development of HungryPanda.Main Objective: Manage independent contract drivers and design incentive schemes to drive delivery efficiency to increase customer satisfaction.

• Responsible for the delivery management, including recruiting, EHS checking and guidance.
• Improve the work efficiency of the delivery driver team based on data and continuously improve customer (end-user) satisfaction
• Handle various kinds of delivery emergencies in a timely manner
  • Liaising with Marketing, and business development to align strategies aimed at increasing customer satisfaction and revenue.Job Requirements:
    • Ability to manage, respond and communicate and coordinate
      • Serious and responsible, able to work under pressure
        • Fluent in Chinese and English
          • Have a valid driver license and a vehicle关于HungryPanda 熊猫外卖HungryPanda 熊猫外卖 总部位于英国伦敦,旨在为身在海外的华人同胞提供方便快捷,易于使用的中餐中超外卖服务。经过数年发展,我们的服务已经覆盖英国、法国、意大利、新西兰、澳大利亚及美国等国家,横跨四大洲,遍及60多个主要城市,累计注册用户近百万人。加入我们,一起将中国美食推向全球!你的目标
            • 负责配送管理，包括配送员招募、软件使用指导、配送过程监控、服务费结算等
            • 根据数据提高配送团队工作效率，持续提升客户（最终用户）满意度
            • 对当地对配送效率，配送成本，履约率等负责
            • 保证地区运力充足，及时处理各类突发情况我们希望你
              • 良好的判断和决策能力和处理突发紧急情况的能力
                • 出色的管理能力,应变能力和沟通协调能力
                  • 中英文流利
                    • 具备有效驾照和私人车辆Powered by JazzHRkGc8dCI4ia

Keywords: Hungrypanda, Monterey Park , Delivery Operations Specialist - Mandarin Speaking, Other , Monterey Park, California