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Customer Support Advocate

Company: ApolloMed
Location: Monterey Park
Posted on: November 17, 2022

Job Description:

SummaryUnder general supervision, following established procedures, assist and direct providers in a professional manner, efficiently and timely, and completes appropriate documentation. Responds to provider inquiries and attempts to resolve provider concerns or refers to management for resolution.Essential Duties And Responsibilities--- Answer all daily telephone calls providers, health plans, insurance brokers, collection agents and hospitals.--- Elicit information from providers including the problem or concerns. --- Research and resolve authorizations, claims, eligibility, concerns and resolve. If unable to resolve, refer to management for resolution.--- All calls carefully documented into Company's customer service module.--- Assist Supervisor and Manager with other duties as assigned.--- Provider outreach communications via email or telephone.--- Assistance to other departments when back up is required; marketing event participation.--- Able to provide quality service to the customers.--- Able to communicate effectively with customers in a professional and respectful manner.--- Maintain strictest confidentiality at all times.--- Specialist termination notifications sent to providers.--- Urgent Medicare/ Medi-cal Authorization Approval - Notification to Utilization Department.--- All other duties as assigned.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.REQUIRED:High School Diploma or GEDExperience using Microsoft applications such as Word, Excel and OutlookExperience working in customer servicePREFERRED:Experience working in a healthcare setting#LPINDInterview Feedback FormNMM Basic Evaluation Form

Keywords: ApolloMed, Monterey Park , Customer Support Advocate, Other , Monterey Park, California

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