Associate Banker- Bilingual (Mandarin)

Company: East West Bank
Location: Monterey Park
Posted on: September 2, 2024

Job Description:

*Roles and Responsibilities** Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers and foreign currency exchange* Document large deposit over Currency Transaction Reports* Identify fraudulent activity to prevent potential loss to the bank* Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements* Maintain strong relationships with existing customers and cultivate new customer relationships* Cross sell and refer products (wealth management, mortgage) that fit customers needs* Have strong knowledge in using digital resources and technologies to optimize clients digital banking experience* Is confident in educating clients on conducting banking transactions online, via mobile app and self-service portals*Qualifications** High school diploma or general education degree (GED) required; Bachelors degree highly preferred* 1 year of recent customer service and cash handling experience* 1 year of previous teller / new account experience in a banking institution preferred* Ability to learn products, services, and procedures quickly and accurately* Excellent customer service skills* Strong attention to details and time management skills* Proficiency in Microsoft Word and Excel* Flexibility to work on weekends when neededJob Type: Full-timePay: $17.00 - $18.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Parental leave* Referral program* Tuition reimbursement* Vision insuranceSchedule:* 8 hour shift* Monday to Friday* Weekend availabilitySupplemental Pay:* Bonus payEducation:* High school or equivalent (Preferred)Work Location:* One locationWork Remotely:* NoWork Location: In personby Jobble

Keywords: East West Bank, Monterey Park , Associate Banker- Bilingual (Mandarin), Other , Monterey Park, California