California Support Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 13, 2025
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Job Description:
A company is looking for a Support Specialist, Technology
Solutions.
Key Responsibilities
Resolve customer inquiries accurately and in a timely manner,
ensuring a positive customer experience
Identify and develop comprehensive User Support processes and
conduct user account reviews
Lead user training sessions and collaborate with cross-functional
partners for product improvements
Required Qualifications, Training, and Education
Minimum of five (5) years of experience in a service-oriented,
customer-facing role
Minimum of two (2) years of experience utilizing a user support
ticketing system
Experience supporting iOS and Android mobile applications and
troubleshooting web-based applications
Familiarity with Agile project management methodologies and tools
such as JIRA and Confluence
Experience managing projects and developing Key Performance
Indicators
Keywords: VirtualVocations, Monterey Park , California Support Specialist, Other , Vista, California
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