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Lockbox Business Analyst - Hybrid/CA

Company: MUFG
Location: Monterey Park
Posted on: July 29, 2022

Job Description:

Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world s most trusted financial group, it s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.Job Summary:Lockbox experience to coordinate with 3rd party vendor and customer on production issues, business requirements, change requests, testing and results validation. In depth knowledge of Lockbox processing, documents, correspondence, and file standards (Scan Line/Image/Data/Address Intelligence).Prepares functional requirements, feasibility studies, program specifications, user test plans, user documentation, and user training plans. Provides formal and informal user training and general user support. Provides guidance and training to less experienced staff. Responsible for gathering, compiling, and synthesizing information regarding technology processes or systems.Provides support to the Remittance Customer Service area which would include research, reports and billing analysis, production assistance, issues resolution and risk mitigation.Major Responsibilities:Learns the business needs of assigned user areas and translates the needs into resolutions.Assists in process efficiency surveys and feasibility studies by exhibiting a working knowledge of platform techniques as it relates to the Lockbox Process.Interacts with users, BIT (Business I.T.) and vendor to collaborate with "best-practice" approach with system and process implementation.Participates in preparing test plans, results reporting and identifies gaps for further testing, if necessary.Performs UAT (User Acceptance Test) troubleshooting and recommends solutions if issues arise.May be responsible for preparing basic project plans; however will mostly assist with the project objectives and tasks.Performs in depth research on customer captured files or data to resolve customer issues. Has in-depth knowledge of Lockbox data fields and file standards.Assists in customer and/or user implementation, particularly with documentation and exhibits a general working knowledge of implementation techniques and requirements, including standards, change control, and operational walk-throughs.Acts as a liaison between 3rd party vendor and client representative in Transaction Banking. Ensures timely follow up on testing and validation to minimize customer impact and adherence to SLA (Service Level Agreement) commitments.Collaborate with Corporate Partners to ensure client requirements are complete prior to submission to 3rd party vendor.Demonstrates a good working knowledge of issues resolution techniques and applies these skills to the use of the bank's project methodology. Prepares regular status reports and assists in tracking and reporting of daily business activities.Supports Customer Service area in resolution of customer maintenance requests and user set ups. Handles complex issues and outages as it relates to data/image or address intelligence files. Works closely with vendor and technical teams to resolve system-initiated issues.Qualifications:Typically requires 3-5 years of experience working with Lockbox Processing or related IP experience.Thorough understanding of Lockbox Operations and exceptions processes.Working knowledge of the VICOR RIDS (Receivables Information Delivery System) Platform.Must have excellent analytical reasoning, and organizational skills with an aptitude toward problem solving through extensive research.Demonstrate excellent verbal and written communications skills. Customer Service skills are preferred.Knowledge of general office equipment including the ability to use PC and other computer equipment.Proficient in Microsoft Office Suite Applications (Word, Excel, PowerPoint, Visio).BA/BS preferred.Additional Information:Intermediate understanding of networking, hardware components/devices and connectivity as they relate to the current Lockbox Processing platform as well as the operating systems and security administration preferred but not required.Exhibit a good working knowledge of testing techniques and reporting requirements.Intermediate working knowledge of the organizational structure and corporate culture and priorities.Flexibility to work on multiple systems and different business areas at the same time.High degree of initiative, flexibility and willingness to work additional hours when necessary.Ability to think outside the box and solve problems independently.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual s associates or relatives that is protected under applicable federal, state, or local law.

Keywords: MUFG, Monterey Park , Lockbox Business Analyst - Hybrid/CA, Professions , Monterey Park, California

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